Where do you deliver to?
At the moment we deliver to 100 suburbs in Melbourne.
Do you deliver to workplaces as well as homes?
I’m outside the delivery area, how can you help?
We will be reviewing our delivery area so if you’d like to email your details to email@example.com we’ll keep you informed on when we’re coming to your neighbourhood.
How much is delivery and do you offer a same day service?
Delivery is $8.95 Monday to Friday, 10am to 5pm, and $14.95 10am to 2pm on Saturday and Sunday. Monday to Thursday we also offer delivery between 4pm and 7pm for $8.95.
Our delivery cut off times are 4 hours before the first hour of the scheduled delivery time.
If you have forgotten to put your order in,and want it today, don’t worry, just call us on 03 9531 6542 and we will try to help you out. Just remember, you are dealing with a store that is open, not a faceless warehouse.
See the chart below for times and days.
What times and days do you deliver on?
Please see the chart below
|Delivery: $8.95||Delivery: $14.95|
* Sunday delivery time-frame only
Is there a minimum spend?
Yes. It is $30.
Does someone need to be in to receive my order?
No. But if no-one will be in please let us know where we ought to leave your order. Note, this must be somewhere actually within your property and not simply out on the nature strip.
Do I personally need to sign for the delivery?
No. But, as noted above, if no-one will be in please let us know where we ought to leave your order; this must be somewhere actually within your property and not simply out on the nature strip.
Can I track my order?
Yes (and thankfully not via a faceless computer system). Call us on 03 95316542 and we’ll tell you what you need to know.
How is your service different, better even?
With us you will never end up receiving squashed sourdough, flattened salad, rock hard avocados or utterly unripe bananas (unless you tell us that’s how you want them in which case they’ll be the best unripe bananas you’ve ever had). Why? Well because you will be paired with a Leaf Personal Shopper. They will pick your order with care and pack it with intelligence. Should you, at any point, have a question, suggestion or comment, they’ll be your point of contact. Should you have an extra special request, like sending an order as a gift or to a holiday cottage (see below), they will be there to help. If you know us through our store in Elwood and you have a favourite team member that you’d like to be your Leaf Personal Shopper just let us know. If they are working when your order needs fulfilling we promise they’ll be the one to do it for you.
How do you keep my order in tip-top condition?
We pair your order with a Leaf Personal Shopper who, as stated above, picks and packs your order then we deliver it in a refrigerated van as quickly as possible.
What happens if there’s been a mistake?
We pride ourselves on getting things right but since we are only human we accept that occasionally we may get something wrong in which case we urge you to call us immediately on 03 9531 6542 so that we can apologise then make amends quickly, without fuss and, of course, without charge.
Can you “gift” my order?
Yes. We will happily turn your order into a gift, complete with complimentary handwritten gift tag. Just tell us what you want us to write on the tag and where you want the gift to be sent in the “special delivery instructions” box and we’ll do the rest, providing of course the address is within our delivery area.
I have a special request, how can you help and what will cost?
Give us a call on 03 9531 6542 so we can discuss what you need.
How eco-friendly is all of this?
Like you we try to tread lightly on the Earth so we use recycled cardboard produce boxes for all our deliveries. On request we can use recycled polystyrene produce boxes. Once you’ve finished with these boxes, leave them for us to collect at our next delivery and we’ll dispose of them, thoughtfully of course.